Return & Replacement Policy

Returns

Timeframe

Before 15 days
– Returns will be accepted within 15 days of product arrival
After 15 days
– Standard returns are no longer accepted
– Customers may reach out to manufactures for new products
– Customers are encouraged to reach out to staff@onyxarms.com for all additional concerns

Cost

Before 15 days
– Return shipping must be paid by customer
After 15 days
– Standard returns are no longer accepted
– Customers are encouraged to reach out to staff@onyxarms.com for all additional concerns

Approval

– All returns must be approved by staff@onyxarms.com prior to mailing
– Any unapproved returns will result in the forfeiture of product

Replacements

Timeframe

Before 30 days
– Replacements will be accepted within 30 days of product arrival
After 30 days
– Standard replacements are no longer accepted
– Customers are encouraged to reach out to staff@onyxarms.com for all additional concerns

Cost

Before 30 days
– Return shipment cost must be paid by customer
– Replaced product shipping (to customer) will be paid for by Onyx Arms LLC.

After 30 days
– Standard replacements are no longer accepted
– Customers are encouraged to reach out to staff@onyxarms.com for all additional concerns

Approval

– All replacements must be approved by staff@onyxarms.com prior to mailing
– Any unapproved replacements will result in the forfeiture of product

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